American Airlines and me have had our confrontations over the years. But again, if you’re breathing and have ever flown American Airlines…then you have to.
This morning I rounded up the whole family before 7:00am, and right as we were in the garage I got a automated message telling me my 8:30 flight has been cancelled, and I would not be leaving Lubbock until 2:30 pm. Not really something I had planned on, but these things never are. I couldn’t figure out why they wouldn’t just move me to the next flight, but it seems everyone else has the same idea as me. Nothing available! The telephone agent I was talking with seemed to be devoid of all personality, and I honestly question if she was a human at all. Eventually I asked if someone could please call me if one of the earlier flights came available.
Then came the wonderful Sherri. Sherri talked in such a nice southern accent, and promised to help me get on an earlier flight if it was possible. She told me how very sorry she was for my trouble, and promised to personally keep an eye on the flights for this morning. She totally disarmed me, and left me saying things like “Yes, Maam.” And I’ve got to hand it to Sherri, she called about 30 minutes later and had squeezed me on an earlier flight!
So here’s hoping I can find some other disarmingly wonderful American Airlines employees as I head to Atlanta and The Orange Conference. I won’t hold my breath…